OUR GUARANTEE & PROMISE TO YOU
Torque Power Motorcycles guarantees a 110% customer service. Most people have concerns when buying from a company that they are not familiar with, especially if they are on the other side of the world (If this is the case!), even more so when they are asked to submit personal & credit details via the internet. Read on & we will try to turn those concerns into a confident & secure experience.
All products listed on this site are available to buy now, unless otherwise stated. This means if you have a credit card or would like to pay by pay pal you can order & pay for the product within minutes, you don’t even have to speak to us,unless you would like to.
When you click the “Buy Now” button, this takes you to a “Shopping Basket” that your intended purchases are placed in, they can be added to, or deleted at any time. Once you have finished shopping & wish to order what is in your basket, you are taken to a SECURE SERVER ordering page, this will then process your order to us. Fill out your details and press “Send Order” and… Whalia! We are sent the details of your order to process & ship to you.
Q: How do I know the page is a secure?
A: Once you are on the checkout page, you will see a “padlock” icon on the task-bar to show that the page is secure.
Q: So, now I’ve ordered, when will I receive my order & what guarantee do I get?
A: Read on! We have a policy of Win-Win or No Deal – it must be fair to all parties involved, you and us.
We will reply to all email inquiries from our website within 24 hours of receipt. (Remember we are GMT +12hrs and we are closed on Sat & Sun)
We will endeavour to process all website orders within 24 hrs of receipt.
We will endeavour to make sure that your goods are received in good condition within 10 days of ordering.
All shipments of our goods are fully insured.
Online tracking is available on all shipments.
We will endeavour to reply to & resolve any disputes/questions regarding orders/products within 24 hours.
Torque Power Mororcycles “It works as promised, or your money back”
T.P.M guarantees all products and services it provides to its customers
If it doesn’t work, we’ll make it work
If it won’t work, we’ll give you your money back
As the conditions of use vary greatly (e.g. salts on the road, proximity to sal
Torque Power Motorcycles guarantees all parts and services, or your money back”
The Rexxer is intended for close coarse racing and is not permitted on roads that are subject to omissions
Torque Power Motorcycles guarantees all products and services it provides to its customers.
If it doesn’t work, we’ll make it work. OR…
If it won’t work, we’ll give you your money back.
If you have any questions regarding ordering online or our guarantees, please feel free to email us with your questions/concerns to:
[email protected] or call us on +61 423322175
Acceptance of Terms
By using this site, you signify your agreement to all terms, conditions, and notices contained or referenced herein (the “Conditions of Use & Privacy Notice”). If you do not agree to these Terms and Conditions of Use please do not use this site. We reserve the right, at our discretion, to update or revise these Terms and Conditions of Use. Please check the Terms and Conditions of Use periodically for
Third Party Sites & Links
This site maintains and actively collects links that will send you to other sites on the Internet. Because Torque Power Motorcycles Australia has no control over such sites and resources; you acknowledge that Torque Power Motorcycles Australia is not responsible for the accuracy, copyright Torque Power Motorcycles compliance, legality, decency, or any other aspect of the content of such sites. The inclusion of such a link does not imply endorsement of the site by Australia or any association with its operators.
All parts should only be fitted by a suitably qualified professional, as incorrect fitment can cause damage or injury. Torque Power Motorcycles Australia makes no representation that materials on this site are ‘road legal’ within your State or Territory. Those who choose to use products provided via this site are doing so on their own initiative.
It is your responsibility to check with your relevant Police / Transport Authority. Fitment of some components may require the issue of an Engineering Certificate. We will not be held responsible for misuse of our products or misunderstanding of advice offered.
Shipping, Payment & Returns
We accept the following payment methods. Please note that payment in the form of peanuts or bananas is not acceptable.
– Cheque / Money Order
Credit Cards : All you have to do is enter your credit card number and expiry date as well as security number (if applicable) at the checkout. All information is received via our 128 bit encrypted secure connection.
Cheque / Money Order :: Also an option for those without a credit card. We prefer bank cheques or money orders although personal cheques will be accepted but will incur a clearance time of up to 3 to 5 working days.
Note :: Do not send the cheque / money order until we have contacted you.
Checking Order Status
Our system will automatically inform you of your order status via email. You can also check the status of your order with our team if you email us at [email protected] and include your full name and phone number so we can track your order.
T.P.M prides itself on taking exceptional care when packaging and sending your chosen goods. If an item should arrive damaged, please contact us promptly to discuss an appropriate resolution.Please check the package for damage and it this is the case check the goods are not damaed within, if so do not sign for them and let use know immeditely
We take the utmost care to check over any stock before it leaves us, however should an item arrive that is faulty we will happily replace that item or refund its value upon receipt and authentication of fault.
Prices are listed in Australian dollars . If you are an international customer then Australian GST does not apply to your order upon checkout. We reserve the right to change prices at our discretion.
We here at Torque Power Motorcycles want your online motorcycle shopping to be a good experience.! Therefore if for any reason you are not happy with your order, or it is the wrong model for your motorcycle or doesn’t do or look how we say it is going to, then we are completely happy to provide an exchange or refund (provided the items are unused and returned in the condition they were received). Simply send all returns in original packaging and condition, accompanied by the invoice to Torque Power Motorcycles Australia within 14 days of receipt of the product.
Please call or email prior to returning so we can issue you with a return approval number. All goods must be sent via registered/express post only.
Refunds will only be given for the value of the item, not including the initial cost of shipping the item to the customer unless we have made the mistake. Torque Power Motorcycles Australia is not responsible for products lost during return shipping. Exchanges should include a self addressed prepaid satchel with the return of the item for the replacement stock to be sent to the customer in.
Email: [email protected]
Forward returns to the following address:
Torque Power Motorcycles
39/15 Pine Ave
4207 Queensland Australia